Refund policy

Returns Policy

At Aja Nova Organic, product integrity is everything. Our products are natural, food-based, and sensitive to handling and storage. For this reason, our returns policy is designed to protect quality, safety, and fairness.

 

Non-Returnable Items

Due to hygiene and safety standards, we do not accept returns for:

  • Opened products

  • Items with broken or tampered seals

  • Perishable goods

  • Products not stored correctly after delivery

These items are exempt from return under the Consumer Contracts Regulations 2013.

 

Damaged, Faulty, or Incorrect Orders

If there’s an issue with your order, we’ll resolve it quickly.

Please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

  • A short explanation

Once reviewed, we’ll issue a replacement or refund where appropriate.

 

Unopened Returns (Limited Basis)

We may accept returns for unused, fully sealed, non-perishable items within 5 days of delivery.

  • Items must be in original condition and packaging

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect

Returns outside of these conditions will not be accepted.

 

Refunds

  • Refunds are issued to the original payment method

  • Please allow 3–5 working days after approval

 

Delivery Responsibility

Customers are responsible for:

  • Providing accurate delivery details

  • Ensuring orders are received promptly

We are not responsible for:

  • Failed deliveries due to incorrect information

  • Missed deliveries

  • Product damage or degradation after delivery

 

Final Notes

We reserve the right to refuse refunds or replacements where there is evidence of misuse, mishandling, or improper storage.

Contact

For all enquiries: info@ajanova.com